Technical Support for Televisits
If the information provided on this page does not help your IT connectivity issue, then please schedule a follow up appointment in person via Klara Message with subject "I could not connect via televisit."
DESKTOP OR LAPTOP COMPUTER/ SURFACE PRO:
Restart your computer before a call
Make sure you have a microphone and camera connected to the computer and "allow" them both within a Chrome browser. Here are instructions allowing camera use for your browser
Only use a Chrome web browser. Here is a video for how to use Chrome or Firefox to connect: Step-by-step video is here. You will need to download Google Chrome or Mozilla Firefox.
Use headphones to reduce feedback/noise
IPHONE/IPAD:
Use native SAFARI web browser (BUT NOT IN PRIVATE MODE) to avoid technical issues.
Close all other apps on your phone, Please make sure you are not actively using the camera or microphone for another app such as Skype or Facetime
"Allow" use of camera and microphone by your device. See steps here
More details on use of safari are here. And Make sure you are not in "private mode" in safari (see this https://support.apple.com/en-us/HT203036) and Make sure your ipad is not on "zoom" feature (settings-->display & brightness--->view -->pick "standard" (https://support.apple.com/en-us/HT203332)
ANDROID PHONES AND TABLETS:
If you don't already have it, download the CHROME BROWSER. Not "Incognito" mode. Televisits will work best from a Chrome Browser app.
You will need to "allow" access to your camera and microphone. Details here
GENERAL QUESTIONS
Minimum system requirements (you need a camera and microphone!): https://help.doxy.me/doxy-me-support/getting-started/minimum-system-requirements
How to update Chrome or Firefox: https://help.doxy.me/doxy-me-support/getting-started/how-to-update-chrome-or-firefox-to-latest-version
Don't Compete with another software! CLOSE skype and facetime and any other software that also uses your camera or microphone.
"I cannot see you but I can hear you" https://help.doxy.me/doxy-me-support/troubleshooting/i-can-hear-but-cant-see-my-participant
"I cannot hear you but I can see you" https://help.doxy.me/doxy-me-support/troubleshooting/my-patient-can-see-me-but-cant-hear-me
Choppy audio or video: https://help.doxy.me/doxy-me-support/troubleshooting/my-audio-andor-video-is-choppy
All else fails: restart your browser
General: https://help.doxy.me/doxy-me-support
General How to Videos
How to use Chrome Browser for televisits
https://www.youtube.com/watch?v=yJf9N9sjDLI
How to use a Firefox Browser for televisits
https://www.youtube.com/watch?v=hlypaz-QjCY
